Providing a cost-effective, sustainable way to build an in-house Salesforce development team

A lack of available Salesforce talent had meant that our client was previously over-reliant on expensive contractors.

With Salesforce being a critical platform underpinning its business, it needed a more sustainable and cost-effective way to build its talent pipeline, but also needed the resource fast. Continue reading to find out how we helped.

Our client, a leading luxury retailer, used Salesforce as a central part of its business, supporting its entire back-end system and websites. It had a large UK-based team of developers, primarily made up of contractors. These freelancers came at a high cost and—due to IR35—were becoming increasingly expensive to maintain, without any increase in output.

As a result, the client was experiencing high attrition rates, in terms of both workforce and knowledge. When contracted developers left, their knowledge of projects and systems was often lost with them.

The retailer operates a large internal recruitment team that focuses on more generalist roles and they had specifically struggled to recruit Salesforce talent. They also tried using external recruiters, but found the demand for cloud specialists made this an expensive option which would not fit within its time-frame. The team was looking for a cost-effective, sustainable solution to finding the Salesforce skills it needed to support the business.

A new way to secure Salesforce talent

The client approached Revolent for a cost-effective solution to its ongoing development needs that would lead to a sustainable supply of in-house expertise, where knowledge would be retained rather than lost.

As the client had been experiencing increased demand, it needed the talent to facilitate this growth quickly. However, it still had to fulfill very specific project needs within a small timeframe. In short, it needed the right talent—but quickly and within budget.

The professionals our client was looking for had to be highly experienced in back-end development and proficient in C# and Java. 

Our client was keen to use the Revolent model as a way to build its Salesforce talent pipeline. We recruit IT professionals from other technologies and cross-train them into Salesforce, where they work with one or more of our clients on placements. Afterwards, the client can keep its Revol resource as a member of its permanent team, helping to build its in-house talent pool. 

Our approach

After an initial meeting to gather client requirements, we pre-selected five candidates from our pool of Salesforce Revols. We specifically selected these candidates as they had a demonstrated background working with the platform and—more importantly— experience on projects that were highly relevant to the client’s current Salesforce projects.

The interview process included a technical test designed for experienced Salesforce Developers. After interviewing with the client directly, the successful Revols started on-site as part of the retailer’s cloud team.

Their responsibilities included building Lightning web components, programming in Apex, and use of Visualforce. The Revols presented their solutions to management on a bi-weekly basis and, within the first three months, their ideas were implemented within a major project.

A sustainable, cost-effective Salesforce talent pipeline

By partnering with Revolent, the client was able to access the talent it needed, fast. It saved a considerable amount on developer costs, and was able to move away from its previous, more expensive contractor solution.

Two Revols who have now finished their program with Revolent have been taken on as part of the retailer’s permanent team and the client intends to retain the further three Revols still under contract with us.

The client has been able to move away from contractors thanks to its partnership with Revolent, while building its own supply of Salesforce talent to ensure it will never have to rely on contracting as a primary solution again. Instead, with an in-house pipeline built out from Revols, it’s able to use contracting sparingly, to complement its existing solutions.